Tourism with Business

Course Duration         

 This is a one year, full time course running from September to May.

Award                        

Successful completion of this course will result in a Level 5 QQI Certificate in Tourism with Business, 5M5011.

Entry requirements

  • A Leaving Certificate, Leaving Certificate Applied or Equivalent is required
  • Exemptions applicable to mature students over age of 23

Entry is subject to interview

Modules

Modules include the following:

  • Tourism Information & Administration 5N0636
  • Tourism Principles & Practice 5N2078
  • Communications 5N0690
  • Work Experience 5N1356
  • Database Methods 5N0783
  • Reception & Frontline Office Skills 5N1407
  • Word Processing 5N1358
  • Web Authoring 5N1910

Additional Activities

  • Guest Speakers and Class visits are arranged throughout the year.
  • Students can also avail of extracurricular activates organised by student council.

Course Progression

Upon successful completion of this course, learners may be eligible to apply through the CAO and/or the Higher Education Links Scheme for entry to a range of higher certificate and degree programmes at Institutes of Technology and Universities.

 

Career Options

  • Office Management
  • Administrative Officer (Accountants office, Solicitors office, Doctors surgery or any administrative environment in the public or private sector)
  • Receptionist
  • Sales assistant
  • Marketing assistant
  • Further studies leading to Management, Programming, Software Development, Computer Gaming, Legal Studies, etc.

Fees

Applicants are asked to pay €50 on submission of their Application Form.  Once you have applied you will be called for an interview within a few weeks.  QQI examination fees cost €50, although Medical Card holders are exempt from paying this fee on production of a valid medical card.  Books and essential class materials may also be required.  A €200 Government levy will apply on acceptance of a place on PLC course, but medical card holders and those in receipt of a maintenance grant will be exempt.  A €50 Student Services fee also applies.

 

DETAILED COURSE OUTLINE

Tourism Information & Administration 5N0636

The learner will be able to:

  • Analyse the organisation of an effective front office in a tourism enterprise
  • Outline the principles of marketing, retail selling, display and merchandising
  • Identify key aspects of legislation relevant to the tourism sector and to business administration
  • Describe each step in the reservations process, including source of reservation, enquiry, rate quotation, availability, recording, confirming, maintaining, reporting, cancelling
  • Outline the various sources of reservations in the tourism and hospitality sector
  • Demonstrate best practice in personal presentation, hospitality, communications and customer care

Assessment Criteria: Skills Demonstration 50%, Portfolio/Collection of Work 50%

Tourism Principles & Practice 5N2078

The learner will be able to:

  •  Explain the concepts of ‘tourism’ and ‘the tourist’
  • Outline the major sectors which make up the modern tourist industry
  • Describe a range of types of tourism and their relevance in the national tourist market, including incoming, outgoing, domestic, business, leisure, excursions, adventure, cultural, package, independent, personal and eco-tourism
  • Outline the factors which have influenced the growth and development of tourism nationally and internationally
  • Explain the role of travel trade intermediaries and the growing impact of internet usage on consumer travel decisions
  • Describe the effects of tourism at local, regional, national and international levels, including social, economic, cultural and environmental
  • Identify the main components of the Irish tourism product, including access and internal transport, accommodation, business and conference facilities, food & drink, tourist attractions, leisure and recreation, activity tourism, language studies, culture, heritage and genealogy
  • Identify a range of major international and national tourist attractions
  • Describe the key aspects of Ireland’s appeal for a range of markets and categories of visitor and the core values of Ireland’s tourism product

Assessment Criteria: Exam 70% Project 30%

Database Methods 5N0783

Studying this module will allow student to become proficient in the most up to date version of Microsoft Assess. Content includes

  • Designing and building databases
  • Designing user friendly data input screen which incorporate company logos and details
  • Construct a form to facilitate data entry into a database
  • Create reports which can be used to present selected information from a database in a format suitable for e-mailing or printing
  • Improve personal performance by using additional resources such as the help facility to solve familiar and unfamiliar database problems

Assessment Criteria: Exam 50%, Practical Assignment 50%

Reception & Frontline Office Skills 5N1407

The learner will be able to:

  • Examine the skills, functions and responsibilities of a receptionist or front line office representative within an organisation
  • Outline the products, services, key policies, structures and personnel of an organisation
  • Explore the range of telecommunications network equipment used within a reception and or front office context, to include, telephone management systems, electronic directories and computer networks
  • Source information from the internet, reservation systems, postal services, call and or courier logs and messaging service
  • Explain a range of telephone communications terms
  • Outline aspects of safety and health at work legislation pertaining to working within a reception context including security and emergency procedure requirements

Assessment Criteria: Skills Demonstration 50%, Portfolio/Collection of Work 50%

Word Processing 5N1358

Students will engage in practical learning in the most current up to date Microsoft Office Word Programme available. To include:

  • Formatting and Editing documents using a broad range of word processing techniques.
  • Create and use Word templates and Word Documents
  • Become Proficient in file Management and use of Mail Merge
  • Work on a range of common everyday Documents
  • Learn how to produce documents to include, Clipart, Image Display, Tables and watermarks

Assessment Criteria: Assignment 20%, Exam (x 2) 40% each

Web Authoring 5N1910

This Project Based Module will enable students to:

  • Explore the intricacies of Web Design
  • Learn how to use a compensation of Code and Software to design and test a website.
  • Become familiar with creating layouts and styles
  • Become proficient in the basic code used in Web Design

Assessment Criteria: Project 70%, Assignment 30%

 

Communications 5N0690

Students studying Communications Level 5 will be able to do with the following:

  • Analysis of a range of current issues in communications and information technology.
  • Summarise in practical terms the elements of legislation that must be observed in a personal and/or work context, to include health, safety and welfare at work and communications-related legislation.
  • Use appropriate non-verbal and visual communication in personal- and work-related settings, to include one-to-one, in a group/team, and in formal and informal interaction.
  • Demonstrate verbal skills appropriate to working under general direction, to include making a case and presenting a point of view in group discussion, formal meetings, interviews.
  • Demonstrate listening skills appropriate to working under general direction, to include making eye contact, receiving and interpreting information, control of personal response.
  • Research a relevant vocational topic, to include use of primary and secondary sources, acknowledgement of sources, use of enquiry techniques and methods to establish validity and reliability

Assessment Criteria: Collection of Work – 50%, Skills Demonstration – 50%

 

Work Experience 5N1356

Students studying Work Experience Level 5 will do the following:

  • Examine work organisations and personal career opportunities in a particular vocational area, to include consideration of work-related issues and needs.
  • Summarise the basic rights and responsibilities of employees and employers in a particular work, organisational or institutional context, to include health, safety and welfare at work, equality legislation, union representation and regulations relating to pay.
  • Present relevant work experience material, to include a Curriculum Vitae or personal statement, letter of application, evidence of job-finding skills, skills checklist, statement of learning goals, contractual arrangements.
  • Participate effectively in a work experience placement for a minimum of 60 hours to gain experience/insight into their chosen vocational area.

Assessment Criteria: Collection of Work – 60%, Skills Demonstration – 40%

 

Westport College of Further Education reserves the right to limit the number of places available, make changes in any course or to withdraw the course. No part of this information shall be deemed to form a contract between Westport College of Further Education and the student, or a third party.