Customer Service QQI Level 5

Customer Service 

Tuesdays 6.30-8.30pm 8 weeks

Aim of the Programme Module

The aim of this award is to equip the learner with the understanding of the value of the customer service discipline as well as knowledge and skills to provide effective customer service within a work, social or voluntary environment, operating independently or as part of a team

Objectives of the Programme Module

To enable the learner to explore the role of customer service in organisational effectiveness To facilitate the learner to explore the role and responsibilities of a representative of an organisation and work effectively as part of a team To enable the learner to acquire a range of verbal and non-verbal skills in order to meet customer needs, handle customer complaints and deliver good customer care To create an awareness of consumer protection legislation, appreciate the rights of all customers regardless of gender, marital status, family status, sexual orientation, religion, age, disability, race or culture To assist the learner to develop the academic and vocational language, literacy and numeracy skills related to Customer Service through the medium of the indicative content To enable the learner to take responsibility for his/her own learning.

 

Course Dates

February 4th, 11th, 25th

March 3rd, 10th, 24th, 31st

April 21st

 

Start Date

Tuesday February 4th @ 6.30pm

 

Cost

€160

Examination fee of €20 is payable for non medical card holders for certification of the course.  If you have a valid medical card you will be exempt from the examination fee but a copy of this must be emailed on application to nightclasses@westportcfe.ie