Office Administration Level 6

The purpose of this award is to enable the learner to acquire the required knowledge, skill and competence to work independently or in a supervisory capacity in an administrative role in the private, public or voluntary sector and or to progress to higher education or training.

Course Duration

This is a one year, full time course running from September to May

Successful completion of this course will result in a QQI Level 6 Certificate in Office Administration, 6M5013.

Entry Requirements

A Leaving Certificate, Leaving Certificate Applied or equivalent is required, although exceptions are given to mature students who are over 23 years of age. Acceptance to the course is subject to interview.

Modules studied in this course include:
  • Administration Practice 6N4169
  • Spreadsheets 6N4089
  • Web Authoring 6N2532
  • Word Processing 6N4977
  • Communications 6N1950
  • Work Experience 6N1946
  • Text Production 6N4945
  • Front Office Skills 6N4186

Additional Activities

  • Guest speakers and class visits will be arranged throughout the year
  • Students can also avail of extracurricular activities organised by Student Council

 Course Progression

Upon successful completion of this course, learners may be eligible to apply through the CAO and/or the Higher Education Links Scheme for entry to a range of higher certificate and degree programmes at Institutes of Technology and Universities.


Career Options

  • Office Management
  • Administrative Officer (Accountants office, Solicitors office, Doctors surgery or any administrative environment in the public or private sector)
  • Receptionist
  • Sales assistant
  • Marketing assistant
  • Further studies leading to Management, Programming, Software Development, Computer Gaming, Legal Studies, etc.


Applicants are asked to pay a non-refundable €50 Administration/Application fee on submission of their Application Form.  Once you have applied you will be called for an interview within a few weeks.  QQI examination fees cost €80, although Medical Card holders are exempt from paying this fee on production of a valid medical card.  Books and essential class materials may also be required.  A €200 Government levy will apply on acceptance of a place on PLC course, but medical card holders and those in receipt of a maintenance grant will be exempt.  A €50 Student Services fee also applies.


Administration Practice 6N4169

The purpose of this award is to equip the learner with the knowledge, skill and competence to work independently or in a supervisory capacity in an administrative role in the private, public or voluntary sector or to progress to higher education or training

Learners will be able to:

  • Assess the relationships between administration practices and organisational policies, objectives and culture
  • Evaluate the role of administration in major organisational functions
  • Appraise current legislation and good practice guidelines on areas relevant to administration to include health and safety, data protection, corporate governance, employment and equality
  • Research issues relevant to administration to include security, facility management and environmental issues, confidentiality and Freedom of Information requests
  • Utilise verbal, written and presentation communication skills to provide a range of administrative support services such as data and workflow management
  • Organise meetings and events to include the production of related documentation
  • Manage a range of systems to maintain appointment, diary, messaging and mail processing, using information technology applications where relevant
  • Devise procedures for the procurement and issuing of business resources and supplies
  • Organise business travel and accommodation arrangements
  • Utilise a range of office equipment and information technology applications to perform administrative tasks
  • Deliver administrative services through developing working relationships with relevant stakeholders
  • Prioritise tasks in the performance of administrative services
  • Organise administrative support services to develop and maintain customer relationships

Assessment Criteria: Portfolio/Collection of Work 50%, Project 50%


Spreadsheets 6N4086

Learners will be able to:

  • Describe spreadsheet design principles to include requirements analysis, solution design, data inputs and expected outputs, data formats, and worksheet layout
  • Customise the user interface to optimise application usability by creating default file locations, customising toolbars, creating custom menus, showing and hiding rows and columns, freezing panels, and using multiple windows
  • Use advanced application-provided data manipulation capabilities to include logical, mathematical, text and financial functions and formulae
  • Automate routine multi-step tasks through the creation, execution, and management of complex macros
  • Debug spreadsheet errors using features such as formula auditing
  • Analyse spreadsheet data using pivot tables, charts and graphics
  • Enhance spreadsheet usability through worksheet and cell protection, data validation, and conditional formatting
  • Design a spreadsheet to meet an advanced specification, implementing a comprehensive range of spreadsheet features to produce the required outcome
  • Assess the suitability of using a spreadsheet to achieve a given requirement
  • Critique spreadsheets created by others to include recommendations for any required changes

Assessment Criteria: Project 60%, Examination – Practical 40%


Web Authoring 6N2532

This project based module will enable students to:

  • Explore the development of hyper text mark up language (HTML)
  • Examine different HTML versions and backward compatibility issues
  • Examine the role of tags with HTML authoring
  • Examine the advantages and disadvantages of coding HTML and using HTML editors
  • Examine browser compatibility of HTML editors
  • Distinguish between different scrip
  • Examine the file formats suitable for use in Web Publishing with regard to text, graphics, audio and video files
  • Examine the procedures for uploading a website to a server
  • Utilise various HTML and cascading style sheets (CSS) techniques to processes and format images and text
  • Utilise comment and meta tags appropriately
  • Use the correct tags to insert multimedia files to include: sound files, video, shock wave and flash
  • Implement the correct tags to insert special symbols or characters
  • Apply red, green, blue (RGB) colour system in hexadecimal
  • Implement web-safe colours
  • Generate HTML tags using an HTML editor
  • Insert scripts in HTML
  • Produce site structure and corresponding site map
  • Determine webpage size in terms of: memory requirements and pixel sizes with reference to resolution constraints and download times for the site
  • Determine material requirements for site production to include: software, hardware, hard copy and scripts
  • Produce readable and printable text having regard to web typography, typefaces and alternatives, and proofread as required
  • Ensure that site content is accurately and clearly presented using an effective and appropriate layout
  • Test, revise, maintain and upgrade the site
  • Insert a hit page counter into a website
  • Demonstrate browser compatibility with respect to browser specific tags
  • Use scripting language to implement browser plug-in detection, status bar messages, scrolling status bars, rollovers cycling animations, slide shows, dynamic frames, form verification, new windows, cookies and dynamic webpage updates
  • Use debugging techniques to remove errors
  • Create an interactive website
  • Identify site objectives and potential target audience
  • Determine likely user access speed, computer platform, browser and user experience, software availability and level of feedback required for the interactive website created
  • Determine the level of interactivity and feedback required in the site
  • Produce a logical, consistent and functional navigation solution for the site
  • Design a suitable and consistent user-friendly interface for the site
  • Produce a consistent file organisation hierarchy using folders and subfolders, with appropriate naming conventions
  • Promote a site with reference to online marketing via search engines, directories and other specialist facilities

Assessment Criteria: Portfolio/Collection of Work 100%


Word Processing 6N4977

Students will engage in practical learning in the most current up to date Microsoft Office Word Programme available, to include:

  • Manage a word processing application to include customising menus and toolbars and automating common tasks by using macros
  • Utilise advanced file handling techniques to include, converting files to suitable format, creating files and folders, advanced search functions and extracting data as appropriate
  • Generate complex documents using tools and techniques to create tables and texts to include creating templates, inserting headings, footnotes and endnotes, watermarks and numbered paragraphs, indexes, tables of contents and cross-references
  • Organise information of different types within a document to include exporting and importing objects between different software, and reference external data using hyperlinks and embedded documents
  • Format complex documents using tools and techniques for characters, paragraphs, sections and columns, format text in different sections and create and modify styles
  • Edit complex documents using advanced editing techniques and tools to include changing security settings, authoring tools, modify different versions and sort and merge a data source with a main document and for the generation of labels
  • Prioritise efficient work practices in relation to the use of the computer, printer and materials
  • Take responsibility for own work and or the work of others while planning and adhering to timelines within a supervisory capacity

Assessment Criteria: Portfolio/Collection of Work 100%


Text Production

This Module aims to:
  • Equip the learner with the ability to be proficient in transcribing a range of complex business documents from printed and handwritten copy.
  • Assist the learner to acquire the knowledge of a broad range of advanced presentation tools within text production.
  • Equip the learner to develop the speed building techniques necessary to attain a minimum speed of 45 words per minute with an accuracy of 97%.
  • Assist the learner to develop the academic and vocational language, literacy and numeracy skills related to Text Production through the medium of the indicative content
  • Enable the learner to exercise substantial personal autonomy and responsibility.
Assessment Criteria: Examination – 80%, Skills Demonstration – 20%


Communications 6N1950

Students studying Communications Level 6 will be able to do with the following:

  • Critique current issues in communications and information technology, to include digital and mobile technology, the internet, and the policies and principles relevant to a vocational area
  • Evaluate in practical terms the elements of legislation that must be observed in a personal and or work context, to include health, safety and welfare at work and communications-related legislation, and the responsibilities that apply when working in a supervisory capacity
  • Assess the impact of non-verbal communication and of the physical environment in everyday human interaction
  • Construct non-verbal and visual messages, aids, images and environments that promote interpersonal communication, to include presentation aids, handouts, physical arrangement of meeting rooms
  • Utilise listening skills in a variety of roles and contexts, to include note-taking, receiving messages, taking minutes, reporting, summarising, paraphrasing
  • Participate in formal and informal working groups, to include leading or facilitating, note-taking, summarising discussion, agreeing outcomes and action points
  • Use reading techniques to include skimming, scanning, reading for detail, for overview and analysing on a range of written material, including media texts, official documents, business communications, literary texts and technical and or vocational material
  • Use drafting, editing and proofreading skills and the correct conventions of language usage including spelling, punctuation and syntax to produce formal written communications relevant to a particular vocational area, to include reports, correspondence, faxes, memos, minutes
  • Use research skills to investigate relevant topics, to include use of effective study skills, research methodologies and enquiry techniques
  • Demonstrate vocal and interactive skills in personal and professional contexts, including an oral presentation, discussion, debate, meeting, interview and or job seeking skills and for the purposes of persuading, informing, advocating, regulating
  • Work independently and or in a supervisory capacity, displaying qualities such as assertiveness, selfconfidence, tact, diplomacy, empathy and patience

Assessment Criteria: Collection of Work – 50%, Skills Demonstration – 50%


Work Experience 6N1946

Students studying Work Experience Level 6 will do the following:

  • Analyse work-related issues and trends in a chosen public, private or voluntary area of work
  • Demonstrate understanding of the up-to-date theoretical and or technical knowledge underpinning practice in a particular area of work
  • Research the rights and responsibilities of employees and employers in the particular work context, to include health, safety and welfare at work, equality legislation, union representation and regulations relating to pay and confidentiality
  • Reflect on challenges and opportunities in the chosen public, private or voluntary sector globally and nationally, to include the impact of challenges and opportunities on personal career choice and direction
  • Utilise effective written and interpersonal communication skills, drawing on appropriate communication technologies, to include a CV, letter of application, evidence of job-finding skills and skills checklist
  • Present a detailed personal skills audit and career plan for a specific vocational area, to include personal goals and action points, development opportunities and career paths
  • Demonstrate supervisory skills and capacities, to include the skills and qualities required for a particular post in the public, private or voluntary sector
  • Investigate options for future education, training and employment in light of work experience

Assessment Criteria: Collection of Work – 60%, Skills Demonstration – 40%


Westport College of Further Education reserves the right to limit the number of places available, make changes in any course or to withdraw the course. No part of this information shall be deemed to form a contract between Westport College of Further Education and the student, or a third party.